Recent changes by Oracle in its support policy have been followed by significant feature and support changes in upcoming versions of applications in the PeopleSoft product line. In July 2009, Oracle announced the pre-release notes for PeopleTools 8.50, the foundation tool for all PeopleSoft development. The key areas and features emphasized by Oracle in PeopleTools 8.50 are:

• - Related content
• - Integration technology
• - End-user productivity
• - Supported platforms

The biggest change is in supported platforms. While earlier versions of PeopleTools had run on 32-bit machines, PeopleTools 8.50 will run only on 64-bit machines.

To give you a quick comparison of 32-bit vs. 64-bit processing:

• - 32-bit systems can reference 2 to the power of 32 addresses, or 4 GB of RAM
• - 64-bit systems can reference 2 to the power of 64 addresses, or approximately 17.2 billion GB, 16.8 million terabytes, or 16 exabytes of RAM

In essence, the 64-bit computers will be processing about ten billion times more information than their now nearly-insignificant 32-bit cousins.

What does this mean to a business? Several requirements go along with PeopleTools 8.50:

• - New 64-bit servers
• - New operating systems
• - New 64-bit support software
• - New installations or upgrades
• - Integration and support for the new equipment

Here are the answers to a couple of very obvious FAQs:

• - No, you cannot run a 64-bit emulation on a 32-bit machine.
• - Yes, you can run a 32-bit emulation on a 64-bit machine, but it’s like making an F-15 Eagle travel at the same speed as a tricycle, just to be in a tricycle race.

The majority of businesses run on 32-bit machines, and these have proven adequate, given the quantities of commercial data most organizations use (an exception would be statistical market analysis firms), and the PeopleSoft product suite does run on the 32-bit supported PeopleTools 8.49. The key for business owners considering an upgrade will be how much longer PeopleTools 8.49 will be supported.

During these tough economic times, few organizations will be willing to justify any significant additional cost without a serious look at all of the benefits – not just the speed.

One positive effect  of the current recession is that it has produced some constructive thinking about money management. According to Ernst & Young’s Opportunities in adversity study, 82% of businesses say that “cash is now an issue.”  CIOs, like their counterparts across the organization, are seeking ways to conserve cash, and perhaps this crisis intervention orientation will be the start of some longer-term shifts in attitudes, behaviors and trends.  As the old adage goes, “Necessity is the mother of invention.” Recessions are very natural times for new attitudes, behaviors and trends to take hold, because “business as usual” is no longer working.  They are times to reflect on lessons learned.

The recession is raising consciousness, for example, about just how much money is being spent on IT maintenance and support.  As the role of IT has expanded within organizations, starting with pure data management, then moving on to information management, and then strategic knowledge management, maintenance and support costs have also expanded to consume a staggering 70% to 80% of IT budgets, according to Forrester Research.  It’s not uncommon for companies to own a multitude of data centers and hundreds of servers. 

One way to look at this problem is to simply acknowledge that this is the inevitable trend. But, the other way to look at it is that the cost-saving opportunity here is huge.  There is no question about the fact that adopting a managed services approach can save the organization significant amounts of money, because you are giving over day-to-day maintenance and support responsibilities to a firm that can take advantage of the economies of scale that come with being in the business of managing technology for a multitude of organizations.

The transition to managed services has been understandably difficult for many organizations to embrace.  First of all, it is big change, and change brings up the very natural and appropriate attention to risks.  Are there security or privacy risks, for example?   

As it goes with technology, however, continuous improvements have been made to ensure that the organization is not putting itself at risk with the transfer of IT maintenance and support to an outside partner.  The solutions have been baked in to ensure that your data is perhaps even more secure with an outside vendor that provides managed services for a living.  The risks have been addressed…and managed services should enable you to provide even more proactive and preventive support than can be provided internally.  This is because, to be a player in the managed services business, a vendor must have state-of-the-art equipment, processes and practices, all across the board.

And think what you could do with the budget freed up for more strategic work.  Your organization definitely needs to make the best use of the “I” in your “T,” but it does not need to have the “T” maintained and supported internally, at a cost that, almost invariably, far surpasses what can be provided by an external vendor. It’s the 21st century, and you now have a higher strategic calling.  Your organization needs you to free up dollars to invest in strategic innovations that improve the financial position of your organization, better serve your customers and, if yours is a commercial enterprise, give you a differential advantage.

On March 26 and 27, the Synch-Solutions Data Warehousing (DW) and Business Intelligence (BI) team participated in the INAIR (Indiana Association for Institutional Research) 23rd Annual Conference in Indianapolis. INAIR is composed of faculty and staff at Indiana’s public and private, two- and four-year colleges and universities, and others who are interested in the study of postsecondary education. It provides a platform for the dissemination of information and interchange of ideas on problems of common interest in the field of Institutional Research. INAIR is dedicated to fostering unity and cooperation among Institutional Researchers at Indiana colleges and universities. It is a regional affiliate of the international Association for Institutional Research (AIR). Institutional Research is crucial to institutions of Higher Education for its role in mining and analyzing data.

Institutional Researchers are the key drivers of new analytical strategies for reducing time, effort and redundant work. Some institutions maintain this group as a standalone unit, while others include Institutional Research in the Department of Information Technology. Research staff may be called Institutional Researchers, or may be assigned titles according to the nature of their work, such as Information Analyst or Management Analyst.

Our Vendor Presentation

On the second day of the conference, the Synch-Solutions team presented on “Institutional Performance Visibility Through Data Warehousing and Business Intelligence.” In this presentation, we put forth insights on DW concepts, BI tools, project initiation and the real power of Institutional Intelligence available to those who employ the tools and processes with the proper mindset. Many Institutional Researchers attended Synch’s presentation and participated in the Q&A session. The interactive nature of the presentation enabled Institutional Researchers to share their current challenges and expectations with Synch team. DW concepts and BI tools can give institutions the edge to stay competitive in an increasingly demanding and challenging field.

At the Exhibit Hall

In addition to making the presentation, Synch-Solutions’ DW and BI team also exhibited at the conference expo. We managed an exhibitor booth to share Synch’s profile and service offerings. The highlight at our booth was our Student Administration Dashboard Demo. The Institutional Researchers were intensely interested in understanding the functionality, technology and Key Performance Indicators (KPIs) that are essential for developing a Digital Dashboard for an institution.

The demo of Synch-Solutions’ Student Administration Dashboard for Higher Education illustrated how, using only 2 significant KPIs, along with more than 15 measures and 9 dimensions with drill-through capability, the dashboard was capable of providing up to 4,000 static reports. The Institutional Researchers liked the multidimensional design and slice-and-dice functionality, and made such comments as, “This is a perfect solutions for improving the efficiency of my department and its capacity to meet the needs of all of our stakeholders.

Institutional Research + Business Intelligence = Institutional Intelligence

Data Warehousing and Business Intelligence can no longer be framed as “long-term goals” for institutions of Higher Education. They are widely embraced technologies that are highly valued for institutions that have implemented them. Such institutions stand as living proof of the effectiveness of DW and BI. 

The Synch team gained valuable experience and knowledge at the INAIR conference, and we are looking forward to attending the Association for Institutional Research (AIR) 49th Annual Forum in Atlanta from May 30 to June 3. We hope to see you there!

No one would argue that much is turbulent in our economy today, and this turbulence certainly extends to educational institutions as well. Yet, even in more stable times, educational institutions are subject to changing enrollment trends and regulatory requirements, regardless of the economic conditions, and their leaders must maintain the institutions’ abilities to perform. In spite of cuts in budgets and resources, colleges and universities must find ways to thrive in the face of the following challenges:
- State colleges are being deluged with record numbers of student applications, while applications for private colleges are declining due to the higher tuition costs at these institutions.
- Community and specialty colleges are showing increases in the numbers of applications, due to lower costs of tuition and a workforce seeking to retool skill sets in preparation for “the next big thing.”
- Business colleges and universities continue to receive student applications from strong international candidates, despite stringent admission and immigration requirements.
- Federal student financial aid reporting requirements are changing in 2009, along with many college board, state and local reporting requirements.

To meet these challenges, educational institutions are faced with a dilemma. They must either (A) continuously modify their current Student Administration systems to address the new requirements, or (B) upgrade their current Student Administration systems to incorporate new requirements.

At the HEUG (Higher Education User Group) Alliance 2009 conference in Anaheim, California, Oracle addressed the educational challenges by stating the following commitments, relative to its PeopleSoft Campus Solutions product:
- Minimize operational disruption and the capital costs that have often been experienced with major upgrades
- Deliver Campus Solutions as a stand-alone instance
- Give customers options for HCM (Human Capital Management) integration

The release of Campus Solutions 9.0 achieves these goals by offering the following for upgrade customers:
- Campus Solutions 9.0 (CS 9.0) will be the base foundation application being supported.
- CS 9.0 will be independent of HCM 9.1 (CS 9.0 remains connected to HCM 9.0).
- Additional changes will be implemented using feature packs. A feature pack is one or more enhancements and/or one or more new features that can be applied directly to the current release, without an upgrade event.
- Campus Solutions products will be migrated to service-enabled technology over time.
- CS 9.0 includes enhancements and features that were originally targeted for CS 9.1.
- HCM 9.1 and CRM 9.1 integration are included.
- Service-enabled core product modules (Admissions, Enrollment, etc.) are included.

For those who choose the Oracle legacy path (option A), the caveats are as follows:
- If you are on Campus Solutions 8.9 or earlier, support will last only the next few years and will vary by support contract.
- Any future government-mandated changes will require software customizations.
- Maintenance to legacy systems will need to address both new requirements and modifications to old requirements.

The key benefit in the upgrade option is no further upgrade events. Anyone who has gone through an upgrade realizes the resources, expenses and time needed for such an endeavor. Limiting that impact by using service-enabled (e.g, Oracle Fusion or Java-based) modules is clearly a step in the right direction, and minimizes the impact on costs and resources.

We’ve heard it before, change is the only constant. Change comes in waves and in many forms – big, small, congenial and risky – causing you to evaluate your current state and wonder if the decisions you make will bring you to a safe harbor of continuity and growth or into a rocky reef of maintenance-laden, disparate application interfaces.

The Oracle Solutions Fair took place on January 29. As we were headlong into what was projected to be a very long-term recession, the question in both the customer’s and vendor‘s mind was: Why should I spend money or resources on Oracle products?

Mark Stevens, Vice President of Industry Strategy & Insight from Oracle, gave an excellent opening presentation, Building the Business Case for the New Technology Stack, arguing on that very subject. Several well-documented studies have made compelling arguments about the importance of making the right investment decisions during a recession (e.g., cash investments vs. cash hoarding and IT budget cuts vs.other departmental cuts).

Stevens indicated that the longer a recession lasts, the greater the post-recession growth prospects – and companies that invest during the recession are far better positioned to take advantage of that growth…a ray of hope during these dark financial times. Stevens cited Wal-Mart, Abbott Laboratories, Walgreens and Arrow Electronics as companies that are continuing to invest and execute growth strategies as we move deeper into recession, which should serve them very well when we come out on the other side.

Synch-Solutions reps attending the event looked at the following Oracle solutions:
Identity Management – a security manager to control all application security
Business Intelligence – the collected information from a data warehouse that enables informed decision-making
SOA (Service Oriented Architecture) – Web-enabled connections creating a kind of 21st-century EDI (Electronic Data Interchange)
Beehive – a collaborative software similar to the Facebook model

Any organization considering these products must answer to the question: How can these products help our business? In order to answer this question properly, the organization must first answer another question: How do we want to achieve our business goals?

In general, the application of technology as a speculative investment, rather than a strategic investment as part of a unified overall plan, produces the same results as a bad stock pick. Case in point: there are no mass-produced 5-wheeled cars out there, or GPS wedding rings!

But an investment in technology that improves a task, fulfills a goal or rolls up to a mission statement is a wise choice in any economic climate.